Mike Sukow
THREE-TIME AWARD WINNING UX LEADER
"If there's a 'trick' to it, the UI is broken"
- Douglas Anderson
About Me
Ex-Accenture | UX Leader | Digital Manager | AI Enthusiast | CX Project Delivery Lead
Passionate about driving end-to-end enterprise-level initiatives for 15 years, focusing on user-centered design, business analysis and coaching. Leveraging GenAI to elevate user experiences and business processes. Proven track record in unearthing opportunities, enhancing efficiency by 20% via continuous improvement efforts. ADPList.org mentor and Cystic Fibrosis fundraiser.
My UX Philosophy
Remove Clutter | Ensure Consistency | Base Design on Data
My philosophy revolves around crafting an unparalleled user experience by streamlining tasks and cutting out the clutter in a collobrative enviroment. I believe in delivering a clear and actionable vision that not only meets users' expectations but exceeds them, thereby enhancing their journey, instilling confidence and improve the bottom line. My approach is grounded in making informed design decisions based on tangible data and insights, avoiding guesswork. I aim to devise solutions that perfectly match user needs with business objectives, ultimately elevating customer satisfaction and loyalty.
Clients / Projects
Here are some of the esteemed clients I've had the privilege to collaborate alongside
Accenture, AT&T, Bank of America, Bright Horizons, Centurylink, Citigroup, Dish, ExxonMobil, Google, Illinois Tollway, Intel, Janssen, Johnson & Johnson, Mattel, Merck, Motorola, Pepsi, PTC, Ricoh, Sprint, State Farm, State of Ohio, SVB Financial Group, Thermo Fisher Scientific, United Healthcare Group, World’s Greatest Chocolate
Skills
- In less than a month, equipped numerous resources lacking UX experience with the necessary skills to serve multiple clients, resulting in a cost-saving of at least 10% for each client.
- Ignited a fervent sense of anticipation and eagerness among 300 customer service representatives (CSRs) for a leading global B2C enterprise through the curation and delivery of a visionary future state roadshow during a two-week period.
- Championed the inception and expansion of a highly sought-after User Experience Employee Resource Group focused on UX topics at Accenture, fostering a membership surge to over 250 individuals within a remarkable three-year timeframe.
- Instilled a profound sense of purpose and cultivated a pipeline of high-potential talent poised for advancement for both a preeminent global financial institution and a leading global B2C enterprise.
- Provided interim UX leadership for a telecommunication giant until they hired a new internal UX Director and Manager.
- Instrumental member of a team specializing in outlining and presenting a UX Plan and Approach that won a $30M deal at a renown national healthcare company.
- Responsible for providing UX thought leadership and recommendations for a healthcare go-to-market initiative.
- Delivered strategic UX insights during high-stakes sales presentations, effectively demonstrating the value of user-centered design to potential clients and securing buy-in for proposed solutions.
- Redesigned the global navigation for a large telecommunications company, boosting sales by 15%.
- Designed improvements to a global B2C company’s legacy systems reduced training time 50% on two unique projects.
- Created and implemented the UX vision for a complete overhaul of a global pharma company’s global navigation, decreasing customer service calls by 10%.
- Built 1000s of artifacts (e.g. wireframes, clickable prototypes, user flows, and personas) based on user research, best practices, and client feedback.
- Provided Creative Direction and Project Management level feedback for 100s of deliverables from junior-level resources before presenting to clients.
- Improved accuracy 15% of project pipeline and forecast for a global technology organization through best practices and out of the box thinking.
- Finalist for two Accenture awards as UX Team Architect out of over 5,000 identified projects.
- Determined gaps outside of the Statement of Work (SOW) for a global B2C company and began steps toward resolution; identified and closed on a $30K change request based on identified gaps from one project.
- End-to-end project experience and dexterity in the additional roles: Project/Program Management, Change Management, Service Stand Up/Mobilization, UX Research, User Acceptance Testing (UAT).
- Proficient in creating engaging and contextually relevant ChatGPT prompts to facilitate interactive and natural conversations.
- Able to identify AI opportunities by analyzing business processes, customer needs, and market trends, translating them into innovative and impactful AI solutions.
- Knowledgeable in ethical considerations and responsible AI practices, ensuring fairness, transparency, and accountability in AI-driven solutions
Selected Portfolio of UX work
Testimonials
Patrick Kennedy - Partner - Accenture
Contact Me
Please send me an email or fill out this form to get in touch